Was your reservation / booking handled promptly & courteously?
Was your booking made as per your requirement ?
Were you acknowledged and greeted Immediately upon reaching the Check-in counter?
Was you check-in handled promptly, efficiently and courteously?
Was your accommodation requirements met?
Did you find our bell desk service prompt and efficient?
Did our telephone operator respond in a friendly and efficient manner?
All things taken into consideration, how Would you describe your check-in Experience as compared to similar Resorts You have visited / stayed in?
Is there Anything that you would like to see changed?
Was your room well maintained and clean?
Was there entire resort well maintained and clean ?
How would you describe your experience as compared to similar Resorts, which you have stayed in?
Was everything in your room in good condition and working order ?
Was the lighting in your room adequate ?
Were your requests handled promptly and efficiently ?
Were the amenities provided in your room sufficient ?
If not, what would you like to see added / changed
Did you patronise any of our Food & Beverage service outlets
Fairway - Multicusine restaurant
Feathery - 24 Hrs. coffee shop
Kingfisher 19 th hole - Bar
Signature - Terrace Grill
Banquet service
Was the menu adequate ?
Was your order handled promptly and efficiently ?
What would you like to see changed to make your dining experience as compared to other similar Restaurants and Bars which you have patronized ?
If you have participated in a meeting or convention with us, how would you rate our banquet service and facilities? What would you like to see changed to make future events better?
During your encounter without staff, did you find them to be ...
Courteous and helpful?
Knowledgeable about the Resort services and facilities?
Efficient and prompt?
Pleasant and warm?
We have an "best employee" award every month instituted to recognize and reward the employee whose achievement was outstanding. Was there any particular employee who has demonstrated this quality during your visit / stay with us. If so, please help us by indicating his / her name and department in the space below.
Name
Department
Please share with us any additional comments, positive or negative, you may have regarding our Resort and our services
Are there any areas that you would like us to improve upon before your next visit?
Please let us know about yourself, your company and the program you had with us :
Name
Company's Name
Company Address
Telephone Number
Mobile Number
Email Address
Type of program you have attended/conducted with us:
How often do you frequent our resort?
